Support Worker Help Centre

Account & Profile

• iOS / Android Mobile Apps
• My Support Worker Profile Page
• Account Settings & Verification
• Deleting Your Account
• Two-Factor Authentication

Getting Started

• Safety & Trust via Kynd
• What's Needed to Get Started
• Register For Your ABN (It's Free)
• Apply For Your WWCC
• Support Worker Safety Matters

NDIS Compliance

• Compliance Obligations
• Role of the NDIS Quality and Safeguards Commission
• NDIS Worker Screening ID
• NDIS Code of Conduct
• NDIS Worker Orientation
• Actions in an Emergency
• Complaint Management
• Incident Management
• View all articles in “NDIS Compliance”

Insurance Cover

• Insurance Inclusions & Exclusions
• High-Intensity Support Certification

Finding Clients

• Send & Receive Messages
• 'Meet & Greet' Guide
• Getting Requested for Work
• Bring Your Own Clients

Support Bookings

• Accept Bookings & Changes
• Submit Completed Bookings
• Cancel One-off & Ongoing Bookings
• Booking Cancellations
• Change One-Off and Repeating Bookings
• Add New Bookings & Ongoing Supports
• Service Notes
• Activity Based Transport
• View all articles in “Support Bookings”

Rates & Payouts

• Choosing Your Hourly Rates
• Kynd's Services and % Fees
• Your Fortnightly Payouts
• Sole Trader Tax, Super & GST