Call 000 urgently (or the Emergency Services Number).
If you're dealing with an emergency or suspect a safety or medical issue exists, you should not hesitate. As you would normally in life... call emergency services immediately.
During any first visit with a Member, as well, we highly recommend discussing family members and/or support coordinators, how they can be reached in an emergency.
After the emergency situation has been resolved and/or de-escalated, you may need to complete an incident report. You can do this using Kynd's Incident Report form here.