To ensure the protection of your information and the clients you support, you need to set up two-factor authentication (SMS Verification) on your Kynd account. 

If you already have a Kynd account, follow these simple steps to set up and use SMS Verification. 

Step 1: Add Your Phone Number

  1. Log into your Kynd account.
  2. Go to Settings > Security.
  3. Select "Enable SMS 2FA"
  4. Enter your mobile phone number.
  5. Click "Send Code."

Step 2: Verify Your Phone Number

  1. You'll receive a text message with a 6-digit verification code. 
  2. Enter this code to confirm your phone number. 
  3. Click "Verify Code" to complete the setup. 

Step 3: Use SMS Verification for Login

  1. When logging into Kynd, enter your username and password as usual.
  2. You'll be prompted for a verification code.
  3. Check your phone for a text message containing the code.
  4. Enter the code in Kynd and log in.

We’ll only prompt you to enter a new verification code if you login to your Kynd account on a device we don’t recognise, or if you haven’t logged in within the last 30 days. 

Helpful Tips

  • Each code is valid for 10 minutes after being sent.
  • Make sure your phone has good reception to receive text messages.
  • Keep your phone number up to date in your account settings.
  • If you're using private browsing or if your browser deletes its history when you close it, you'll need to type in a verification code each time you sign in. 

Unable to Receive SMS?

If you're not receiving verification codes:

  • Check that you entered the correct phone number.
  • Ensure your phone has reception and can receive texts.
  • Reach out to our team for additional help.