Kynd partners with Keystone, an allied health and disability support industry insurer, with policies secured and underwritten by Lloyds of London. Subject to policy inclusions, exclusions, conditions, and Kynd’s Terms of Use, the coverage levels available for Support Workers using Kynd include: 

  • Group Public Liability ($20 Million)
  • Group Professional Liability ($5 Million)

In the unlikely event a Member experiences personal injury or property damage by you, or during services you have protection from 3rd party claims. This Policy is written on a "claims-made and notified basis". This means the policy responds to claims first made against the insured during the policy period, and notified to the insurer during the policy period. For a claim to be covered your policy must have been in place at the time the allegation was made against you, and when the claim is lodged.

This information is a summary only.

Kynd cannot provide general or personal financial or insurance advice. Full policy info, documents and wording of the policy terms and conditions is available for Support Workers on request.


You won’t have any insurance coverage for any bookings or payments outside of Kynd's Platform. 

Do I really need insurance?

Yes! As a self-employed Support Worker offering people support services, you do need insurance cover to protect yourself from any claims or unexpected scenarios.

Am I covered through Kynd?

Once you’re a verified Support Pro, you’re able to start and know that you’re covered.

Insurance is subject to the policy eligibility, inclusions and exclusions and our Terms of Use. 

You will not have cover for support booked, invoiced or paid outside of Kynd. 

Policy Information & Excess?

Support Workers are responsible for any excess payable on claims.

Full policy information is available for Support Workers using Kynd. 

Can I organise extra cover?

If you’d like to obtain additional insurance for any specific scenarios, personal injury, special or excluded activities, income protection or anything else… that’s your choice!

We recommend checking if you have extra insurances included via your superfund.

If you have any questions, please contact our team.